Return & Refund Policy

Updated November 4, 2026. Noliyne accepts enquiries about returns and order issues at support@noliyne.com. The following ordinary return arrangements operate alongside the consumer protections that apply by law.

Tell us about the proposed return

For a change-of-mind return, write within 30 calendar days of receiving the goods. Provide the order reference, checkout email, affected item and reason. Statutory defect claims or cancellation rights may operate under different time limits.

Item condition and exceptions

Voluntary returns generally require unused, unworn goods in original condition with their tags, packaging and supplied accessories. Where disclosed and lawful, exclusions may cover personalized products, perishables, opened hygiene-sensitive goods, used digital content and gift cards. Required remedies for defective goods remain available.

Where and how to send goods

We review the request and supply return authorization and the appropriate destination. Do not send goods to an address merely because it appears on a parcel label. Pack securely and retain tracking and postage records.

Who covers postage

Customers pay return postage for ordinary changes of mind. Original shipping is generally nonrefundable for voluntary returns unless law requires otherwise. For faulty or incorrectly supplied goods, we cover reasonable applicable return costs and provide legally required remedies. A free label is not promised in every case.

When an order is not as supplied

Describe the problem and provide available images of the goods, packaging and label where helpful. Retain relevant materials during review. We consider the circumstances without using evidence requests to create unreasonable barriers to legal remedies.

Refund approval and payment

Approved refunds are initiated within 10 business days of inspection or sufficient evidence, or sooner where law requires. We explain a rejection or lawful deduction. Refunds generally return to the original payment method, with additional processing time controlled by the payment provider.

Requesting a different item

An exchange depends on eligibility and available stock. Ask about the desired replacement before returning goods. If an exchange is unavailable, qualifying refund rights remain.

Before fulfillment is complete

Send cancellation or amendment requests promptly. We confirm what can be changed based on fulfillment progress. There is no fixed-hour promise, and an unconfirmed request does not cancel an order.

Non-collection and refusal

Contact us to review the carrier outcome and reason for non-delivery. Refusal alone is not cancellation. Only lawful, substantiated costs may be considered; the entire payment is not automatically forfeited.

Your mandatory remedies

Required cancellation periods, defect remedies, standard-delivery refunds and other mandatory protections take priority. Ask support@noliyne.com about the process relevant to your circumstances.